Staff Management | SMX announced today that it earned ClearlyRated’s 2021 Best of Staffing Diamond Client Award. The award, which is awarded exclusively to companies once they have appeared on ClearlyRated’s Best of Staffing list for five years, recognizes superior service to clients. Staff Management | SMX has appeared on ClearlyRated’s Best of Staffing list for six consecutive years and has received the Diamond Award two years in a row.
“We are grateful that our clients continue to rate us among the highest levels of satisfaction and engagement,” said Jerry Wimer, senior vice president and general manager of Staff Management | SMX. “Genuine, measurable client satisfaction is the foundation of Staff Management | SMX and part of our commitment to continually meeting our clients’ needs.”
Staff Management | SMX received an overall Net Promoter Score of 63.2 percent, an increase of 15 percent over 2020 and significantly higher than the industry average of 28 percent.
The award measures service excellence through client satisfaction scores and is the only North America award based entirely on client ratings. In the survey, Staff Management | SMX clients rated their experience over the past six months with the company’s on-site and contingent workforce management services, as well as areas such as timeliness in responding to issues, submission of candidates, culture fit, ability to meet timetables and expectations.
“After one of the most turbulent years in modern history, winners of the 2021 Best of Staffing award have proven their commitment to go above and beyond in support of their clients and placed talent,” said ClearlyRated’s CEO and Founder, Eric Gregg. “These service leaders have demonstrated their capacity to be agile, to be precise and to prioritize the client and talent experience above all else.”
