This leading online retailer had a vast network of fulfillment and distribution centers across multiple countries. As their fourth-quarter peak approached, the retailer sought an agile contingent workforce strategy to help them meet demand in Canada.
Challenge
The retailer required an extremely flexible workforce that could accommodate highly volatile demand by scaling quickly based on order volume. Associate quality was also a top priority, as the workforce would be required to meet strict performance standards to uphold the retailer’s reputation of providing fast and accurate order fulfillment. Staff Management | SMX’s proven ability to drive operational scalability and efficiency with an onsite staffing solution led the retailer to partner with Staff Management across all six of their Canadian fulfillment centers.
Solution
Staff Management implemented a robust recruitment strategy that focused on three tactics: building community partnerships to raise awareness, creating an incentivized referral program and advertising via new and traditional media channels to reach a wide audience. While our client-dedicated onsite teams worked to recruit and onboard associates. Our onsite teams also provided extensive on-the-floor support and coaching at each fulfillment center to ensure performance metrics were met.
Our centralized services team supported administrative tasks, processing onboarding documents and communicating schedule changes. Centralized support allowed our onsite teams to focus on operational and performance requirements.
Together, the onsite and centralized services teams enabled the retailer to rapidly scale their contingent workforce and meet seasonal demand while upholding
performance standards.
Results
In our first 4 months, Staff Managment | SMX hired 3,878 new associates and converted 1,521 associates to client employees.
