Call and Contact Center Staffing
Staffing productive call centers in a new world of work.
Get StartedConnecting customer service
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Expert recruitment
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Bilingual Agents
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Multiple Time Zone Coverage
What sets us apart in call and contact centers?
We start by conducting a comprehensive assessment of your needs to ensure we understand you as well as your organization’s unique culture and what drives your business. Then we hit the ground running. We provide you and your teams with attentive and individualized service with a dedicated program manager to help guide the process.
Your success is our success. We conduct market research and use data to analyze whether your requirements are competitive. We advise you on best practices so we can achieve the best results.
Our experts use data-driven processes and comprehensive analytics to identify and connect with candidates across a wide variety of sourcing channels. No industry or position is too niche. Your hiring managers can rest assured they’re getting the best possible candidates for your open positions.
Every day a position is left open, your organization’s productivity is negatively impacted. Our recruiters understand this and are committed to delivering you the best of the best, as fast as possible. In fact, on average we submit qualified candidates to you within only three to five days.
The team at Staff Management | SMX are attentive and eager to understand my staffing needs and business requirements.
We know Call and Contact Centers
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Inbound
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Outbound
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Virtual / Remote Support
Read Case StudyDo you need staffing support for your call and contact centers? Learn more about how we can help.
Get a better call and contact center staffing experience
Many employees are looking for more options for remote work and call centers are no exception. Some employers worry that going to a remote call center will damage productivity. But if you partner with a trusted staffing company, we can help ensure you still reach your goals and objectives.
With our call center solution, we offer bilingual agents and coverage across multiple time zones
With a remote call center by a trusted staffing partner, you can utilize bilingual agents. These agents can help ensure everyone has equal access to your service. You can also cover all time zones
Learn MoreHelping our call and contact center customers reach their goals
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100%
Fill rate for a call center of a leading provider of healthcare support
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50+
Call center representatives hired in the first week for a healthcare customer